1. Agreement
By accessing or using CutoverGrid, you agree to these Terms of Service. If you use the service for an organization, you represent that you have authority to accept these terms for that organization. A signed order form or master services agreement may supplement or replace relevant sections of these terms.
2. Accounts and administration
You must provide accurate account information, protect authentication credentials, maintain appropriate workspace roles, and promptly remove access for users who no longer require it. Workspace administrators control repository connections, integration permissions, retention settings, and user access.
3. Authorized use
You may use CutoverGrid for internal software migration assessment, coordination, reporting, and verification in accordance with your subscription and applicable law. You may not attempt to bypass access controls, disrupt service operation, introduce malicious code, access another customer’s information, reverse engineer protected service components except where law permits, or use the service to violate third-party rights.
You are responsible for ensuring that repository, integration, and workspace access is authorized by the relevant organization.
4. Customer data
You retain ownership of repository content, assessment inputs, work-management information, and other data submitted to the service. You grant CutoverGrid the limited rights required to host, process, analyze, transmit, and display customer data to provide, secure, support, and maintain the service.
You are responsible for the legality, accuracy, and authorization of customer data and for configuring repository scope, retention, integrations, and access appropriately.
5. Assessments and service outputs
CutoverGrid provides technical analysis, migration findings, readiness information, effort ranges, strategy comparisons, migration tasks, and cutover gates based on available evidence. Outputs support engineering judgment and do not replace accountable review, testing, security approval, operational approval, or production change controls.
You remain responsible for code changes, deployments, production decisions, rollback actions, regulatory obligations, and outcomes within your systems.
6. Fees and subscription
Paid services are billed according to the selected plan, order form, or invoice. Fees are due in the stated currency and payment period. Subscription scope may include repository limits, active-migration limits, integrations, retention, deployment, support, and service levels.
7. Confidentiality
Each party will protect the other party’s non-public information using reasonable care and will use it only to perform obligations or exercise rights under the agreement. Confidentiality obligations do not apply to information that is public without breach, independently developed, lawfully received without restriction, or already known without a duty of confidence.
8. Intellectual property
CutoverGrid retains all rights in the service, software, interfaces, documentation, Migration Packs, analysis methods, and service improvements. No rights are granted except the limited right to use the service during the applicable subscription.
Feedback may be used to improve CutoverGrid without obligation, provided it does not disclose customer confidential information.
9. Warranties and disclaimers
CutoverGrid will provide the service with commercially reasonable care. Except for express commitments in a signed agreement, the service is provided without implied warranties to the maximum extent permitted by law. Technical analysis depends on repository scope, available evidence, integration access, configuration, and customer actions.
10. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunity. Aggregate liability is limited to fees paid or payable for the service during the twelve months preceding the event giving rise to the claim, except where a signed agreement states otherwise or law prohibits limitation.
11. Suspension and termination
Access may be suspended to address security threats, unlawful use, material breach, non-payment, or risk to the service or other customers. Either party may terminate according to the subscription or signed agreement. Upon termination, access ends and customer data is handled according to contractual retention and deletion requirements.
12. General terms
Neither party may assign the agreement without consent except in connection with a merger, acquisition, reorganization, or sale of substantially all relevant assets. Neither party is responsible for delay caused by events beyond reasonable control. If one provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver.
13. Changes
Updates to these terms are posted on this page. Material changes are communicated through the service or account contact details. Continued use after an update takes effect constitutes acceptance where permitted by law.
14. Contact
Questions about these terms can be sent to info@cutovergrid.com.